Before you start
Collect relevant info: registered email, proof of identity (as required), device/browser details, and any prior support ticket references. NDAX support will instruct you on accepted documents and secure channels.
Official recovery steps
- Attempt password reset via official NDAX login or support page.
- If 2FA is lost, use backup codes or follow NDAX’s account recovery flow listed on their support portal.
- If identity verification is requested, submit documents only through NDAX’s secure support portal.
Important: NDAX will never ask for your password in an unsolicited email. Only provide sensitive documents via verified NDAX support channels.
Contact NDAX support
Start at NDAX’s support center to open a verified ticket and follow the official verification instructions.